Return Policy

Returns & Refunds Policy for AndreaOlson.com & AndreaOlson.ThriveCart.com

Effective Date: January 30, 2025

At Andrea Olson Productions LLC, we stand behind our products and want you to be completely satisfied with your purchase. This policy outlines our return and refund process for both digital and physical products.

1. Digital Products (Non-Refundable)

  • Due to the nature of digital products, including courses, ebooks, and online memberships, all sales are final and non-refundable.
  • If you experience technical issues accessing your purchase, please contact us here, and we will assist you in resolving the issue.

2. Physical Products (Returns & Refunds)

We accept returns for physical products under the following conditions:

A. Return Eligibility

To be eligible for a return, items must:

  • Be unused, unwashed, and in original packaging
  • Be returned within 30 days of delivery
  • Include proof of purchase (order confirmation or receipt)

B. Non-Returnable Items

We do not accept returns for:

  • Items marked as final sale
  • Opened or used personal care items (if applicable)
  • Shipping costs (unless we made an error in fulfillment)

3. How to Initiate a Return

  1. Email us by clicking here, along with your order number, reason for return, and any relevant photos (if applicable).
  2. We will provide return instructions and a return shipping address.
  3. You are responsible for return shipping costs unless the return is due to our error.
  4. Once received and inspected, we will process your refund or exchange within 7 business days.

4. Refund Processing

  • Approved refunds will be issued to the original payment method within 5-10 business days, depending on your bank or payment provider.
  • If you haven’t received your refund after this period, please check with your bank or payment provider before contacting us.

5. Exchanges

  • If you received a damaged or incorrect item, contact us within 7 days of delivery, and we will arrange a replacement at no additional cost.
  • Exchanges are subject to product availability.

6. Shipping for Returns

  • Customers are responsible for return shipping costs unless the return is due to our mistake.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

7. Contact Us

If you have any questions about our Returns & Refunds Policy, please reach out:

Andrea Olson Productions LLC
370 N Louisiana Ave, Suite G1
Asheville, NC 28806
Email
Phone: 866-846-9500

By purchasing from AndreaOlson.com or AndreaOlson.ThriveCart.com, you acknowledge and agree to this Returns & Refunds Policy.