Shipping Policy

Shipping Policy for AndreaOlson.com & AndreaOlson.ThriveCart.com

Effective Date: January 30, 2025

At Andrea Olson Productions LLC, we primarily offer digital products that are available for immediate download or access upon purchase. However, we occasionally ship physical products from our warehouse. Below are our shipping policies for physical products.

1. Order Processing Time

  • We strive to process and ship orders within 1-2 business days of receiving payment.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods & Carriers

  • We ship via the carrier of your choice at checkout, when applicable.
  • Available carriers may include USPS, UPS, FedEx, or DHL, depending on your location.

3. Shipping Destinations

  • We currently ship to addresses within the United States and select international locations.
  • If we are unable to ship to your country, you will be notified at checkout.

4. Shipping Costs

  • Shipping rates are calculated at checkout based on the selected carrier, destination, and package weight.
  • Customers are responsible for any applicable shipping fees, including international customs duties or taxes.

5. Tracking & Delivery

  • Once your order ships, you will receive a confirmation email with tracking information.
  • Delivery times vary by location and carrier but typically range from 3-7 business days for U.S. orders and 7-21 business days for international orders.

6. Lost, Delayed, or Damaged Shipments

  • If your order is lost or significantly delayed, please contact us with your order number.
  • We are not responsible for carrier-related delays but will assist in resolving issues when possible.
  • If an item arrives damaged, please contact us within 7 days of delivery with photos, and we will arrange a replacement or refund if applicable.

7. Refunds & Returns

  • Digital products are non-refundable as they are delivered instantly.
  • For physical products, please review our Return & Refund Policy.

8. Contact Us

If you have any questions about our shipping policy, please reach out:

Andrea Olson Productions LLC
370 N Louisiana Ave, Suite G1
Asheville, NC 28806
Email
Phone: 866-846-9500

By placing an order through AndreaOlson.com or AndreaOlson.ThriveCart.com, you agree to the terms outlined in this Shipping Policy.